How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Domestic standard shipping takes 3-7 business days, with expedited shipping available within 1-3 business days. International orders may take 7-21 business days, depending on the destination.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us within 24 hours of placing it. After this time, we will assist as soon as possible, but cannot guarantee successful modification.
How do I apply for a return?
Please contact us via email or phone within 30 days of receiving the goods to submit a return request. We will reply within 1-2 business days and provide instructions on the return process.
How long does a refund take?
Refunds will be processed after we receive and inspect the returned goods, typically within 3-7 business days. The exact arrival time may vary depending on the payment method.
Do you offer international shipping?
Yes, we offer international shipping services. Shipping time is generally 7-21 business days, but may vary depending on customs clearance or destination logistics.
What if there is a problem with the received goods?
Please contact us within 48 hours of receiving the goods, providing your order number and a description of the problem. We will reply and assist you within 1-2 business days.
How can I track my order?
Once your order is shipped, you will receive an email or SMS with a tracking number. You can check the delivery progress at any time through the logistics service provider’s website.
What is your customer service response time?
We will respond to all your inquiries within 1-2 business days.
How can I contact you?
For any questions, please contact us through the following methods:
- Email: arababasyan@thermoda.shop
- Phone: (720) 803-3540